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Inspection Summary


Overall summary & rating

Good

Updated 24 September 2019

About the service

Helping Hands Sheffield is a domiciliary care agency providing personal care to 27 people aged 65 and over at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People said the service was safe and that there were enough staff who were consistently on time. Staff were recruited safely. People received their medicines as prescribed from trained staff whose competency was assessed.

Staff received an induction and training before starting work, and staff had adequate ongoing monitoring and support through supervisions, spot checks and appraisals.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives said staff were kind, caring and compassionate. people’s dignity, privacy and independence were promoted and protected by staff. Care plans contained good person-centred detail on their routines and preferences, and care plans were updated and reviewed regularly.

Staff said the manager was approachable, and there was a clear leadership structure in place. The manager had oversight of the quality of the service through audits and reports. The provider sought feedback from people in order to improve the service and held regular meetings with staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: The last rating for this service was requires improvement (published 24 August 2018) and there was one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 24 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 24 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 24 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 24 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 24 September 2019

The service was well-led.

Details are in our well-Led findings below.