The Care Quality Commission

Archived: Tring Office

52a Western Road, Tring, Hertfordshire, HP23 4BB

Provided and run by:
Rennie Grove Hospice Care

All Inspections

4 December 2012

During a routine inspection

The people who use the service told us that the service was reliable, that the staff were very kind and caring, 'absolutely outstanding' 'they offered extra help when they saw that I needed it'. Other people said that they couldn't praise them enough and that they were 'an extra 'back bone' in the family'. All the comments we received about the service from people, who were randomly selected, were very positive.

All the staff we spoke with told us that they were very well supported and that the training was 'fantastic' and that they were encouraged and facilitated to pursue their professional development.

We inspected five outcomes and found that they were all met. The service had systems in place that ensured all of the people who used the service had a full assessment of need prior to the service starting. A care plan had been drawn up using 'advanced care planning' this ensured that the person and their families were involved in defining the service for the person. People's dignity and independence had been promoted. The service had systems in place to investigate complaints. The service undertook reflective practice to review their work and identify any areas of fresh learning from the manner in which they delivered care and met the needs of the people who had used the service.