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Inspection Summary


Overall summary & rating

Good

Updated 10 January 2018

This inspection took place on 16 November 2017. When we last visited the home on 29 September 2015 the service was meeting the regulations we looked at and was rated Good overall and in all five key questions. At this inspection we found the service remained Good.

Bluebird Care Sutton is a domiciliary care service that provides care and support to adults of all ages, in their own homes. The service provides help with people's personal care needs in Sutton and the surrounding areas. This includes people with physical disabilities and dementia care needs. At the time of the inspection they were providing personal care for 96 people.

The service had a manager who was in the process of applying for registration with the Care Quality Commission (CQC). The previous registered manager left the post recently. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was safe. Risk assessments were completed to enable people to receive care with a minimum of risk to themselves or the care staff. Robust recruitment procedures were followed to ensure as far as possible only suitable staff were employed. Staff were trained to safeguard and protect people. They were aware of their responsibility to report concerns.

People were cared for and supported by staff who had received training to support people to meet their needs. The registered manager had a good understanding of their responsibilities in relation to the Mental Capacity Act 2005. People were supported to eat and drink enough to ensure they maintained a balanced diet and referrals to other health professionals were made when required.

People were cared for and supported by staff who knew them well. Staff treated people with dignity and respect. People's views were actively sought and they were involved in making decisions about their care and support.

People and their relatives were involved in the planning and review of their care. Care plans were reviewed on a regular basis and also when there was a change in care needs. People were given information about how to make a complaint and the people we spoke with knew how to go about making a complaint and were confident that they would be responded to appropriately by the provider. We saw evidence the manager responded to complaints received in a timely manner.

There was a positive culture within the staff team and staff spoke positively about their work. Staff were complimentary about the management team and how they were supported to carry out their work. The manager and other senior staff were committed to providing a good service for people. There were quality assurance systems in place to help ensure any areas for improvement were identified and action taken to continuously improve the quality of the service provided. People told us they were regularly asked for their views about the quality of the service they received.

Inspection areas

Safe

Good

Updated 10 January 2018

The service remains Good.

Effective

Good

Updated 10 January 2018

The service remains Good.

Caring

Good

Updated 10 January 2018

The service remains Good.

Responsive

Good

Updated 10 January 2018

The responsiveness of the service remained good.

Well-led

Good

Updated 10 January 2018

The service remains Good.