• Care Home
  • Care home

Archived: Newbridge Towers

Overall: Requires improvement read more about inspection ratings

169 Newbridge Hill, Bath, Avon, BA1 3PX (01225) 335681

Provided and run by:
Miltas Limited

Latest inspection summary

On this page

Background to this inspection

Updated 13 January 2021

The inspection

This was a targeted inspection to check whether the provider had met the requirements of the warning notice in relation to Regulation 12, (Safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 on a specific concern we had about exposure to hot surfaces.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Newbridge Towers is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We completed observations of the service. We spoke with the registered manager and four staff. We reviewed documentation relating to infection control procedures.

After the inspection

We reviewed infection control policies and procedures that had been emailed to us by the registered manager.

Overall inspection

Requires improvement

Updated 13 January 2021

About the service: Newbridge Towers provides accommodation and personal care for up to 20 older people. People who live at the home access nursing care through the local community healthcare teams. At the time of the inspection 18 people were living at the home.

We undertook an unannounced comprehensive inspection on 10 and 15 April 2019.

People’s experience of using this service: People were supported for by a staff team who were kind and caring. Staff had good relationships with people and knew them well.

The provider and senior staff had completed audits on the home to support quality checks. However, these checks had not prevented repeated and new shortfalls in the quality of service provision. The provider had also failed to conspicuously display their last inspection rating on their website as required by regulations.

There were enough staff to meet peoples' basic needs. Staff training was provided but did not always ensure people’s specific needs were covered. Staff recruitment procedures were not always followed appropriately. Staff had received regular supervision.

Care plans were not consistently person centred and there was a lack of detailed guidance within peoples' risk assessments for staff to follow. There was some unhygienic storage of food and poor cleanliness and infection control measures in place. Radiators were not covered to prevent burns to vulnerable people.

People had access to healthcare professionals and medicines were stored safely. Some improvements are required in relation to medicine administration and documentation.

People did not have regular access to the local community and activities were limited.

The provider protected the rights of people living in the home in line with the Mental Capacity Act 2005. DoLS applications had been made for all people that required them.

Rating at last inspection: Requires Improvement (report published May 2018.)

Why we inspected: This inspection was scheduled based on the previous rating.

Enforcement: We found five breaches of The Health and Social Care Act Regulations (2014).

Follow up: We are now considering the appropriate regulatory response to resolve the problems we found.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk