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Archived: Carewatch (Derby) Good

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Inspection report

Date of Inspection: 4 September 2013
Date of Publication: 1 November 2013
Inspection Report published 01 November 2013 PDF | 79.64 KB


Inspection carried out on 4 September 2013

During a routine inspection

Most people we spoke with were happy with the care that they received. One person told us "They do everything I need and if they have the time a little bit extra too". We did, however, identify that people's needs were not always being met as calls had been missed. The provider did not have sufficient information about risks people who used the service may face and how those risks would be managed.

We found that the provider had appropriate recruitment procedures in place when staff were recruited and that these procedures were being followed.

We found that the provider had sufficient numbers of staff employed to meet the needs of people who used the service.

We found that people who worked for the provider were being supported through supervision and training. We saw that staff received a thorough induction training which covered the Skills for Care common induction standards.