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Archived: Carewatch (Derby) Good

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All reports

Inspection report

Date of Inspection: 6, 10 September 2012
Date of Publication: 3 November 2012
Inspection Report published 3 November 2012 PDF | 85.81 KB


Inspection carried out on 6, 10 September 2012

During a routine inspection

People told us they felt able to express their views and some people had been involved in making decisions about their care and treatment. One person said that the care workers “did more than they should” when they visited. People who use the service were highly complimentary about some of the staff, one person saying the staff were “on the whole caring kind and considerate”.Care workers who were employed by the provider had appropriate checks undertaken before they started work. Care workers received training and supervision that allowed them to carry out their role. However, three out of four care workers could not provide adequate information about types of abuse, possible signs of abuse or local authority reporting arrangements. The provider was not notifying the CQC of important events that affecting them delivering a service, such as safeguarding incidents or deaths of people who used the service.