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Signature Moorlands Lodge Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 28 June 2018

Signature Moorlands Lodge Care Home provides facilities and services for up to 106 older people who require personal or nursing care. The service is purpose built and provides accommodation and facilities over three floors. The home is known and referred to as Moorlands Lodge. People requiring assisted living, live in suites that include studio, one and two bedroom flats. On the ground floor a separate area of the service known as Livingstone provides support to people living with a dementia

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

Why the service is rated Good.

People were supported by sufficient staff who had undergone robust recruitment checks to ensure they were suitable to work in the service. Risks to people’s safety were identified and management plans were in place to keep people as safe as possible. Staff understood their responsibilities in keeping safe from abuse and reporting any concerns. Safe medicines management systems were in place. Relevant health and safety checks were completed and the provider had a contingency plans in place.

People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff received an induction to the service and regular training and supervision. People’s needs were assessed prior to them moving to Moorlands Lodge. People were supported to access healthcare professionals and a variety of nutritious foods were available to help people stay healthy.

Staff knew people well and ensured their care was provided in a person centred manner. Staff treated people with kindness and respected their privacy and dignity. People were supported to maintain their independence and visitors were made to feel welcome to the service.

People received responsive care and detailed care plans were in place to guide staff. There was a varied activities programme in place and community events were planned. Complaints were taken seriously and monitored to prevent reoccurrence.

There was a positive culture within the service and people told us the registered manager was approachable. Quality assurance systems were in place to monitor the service provided and action was taken where any concerns were identified. People were able to contribute to the running of the service and regular feedback was sought. Records were well maintained and securely stored.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 28 June 2018

The service remains Good.

Effective

Good

Updated 28 June 2018

The service remains Good.

Caring

Good

Updated 28 June 2018

The service remains Good.

Responsive

Good

Updated 28 June 2018

The service remains Good.

Well-led

Good

Updated 28 June 2018

The service is Well-Led

There was a positive culture with the service and staff worked together as a team.

Quality audits were completed and any concerns identified acted upon promptly.

People, relatives and staff had the opportunity to share their views and felt they were listened to.

Records were comprehensive and securely stored.