Beaumont Manor

Updated 1 May 2025

Date of Assessment: 10 June 2025 to 8 July 2025. The service is a residential care home with nursing care, providing support to adults over 65 years including those living with dementia, mental health needs, a physical disability or a sensory impairment. We found 1 breach of regulation relating to the safety of medicines management and risk assessments.

The service can support a maximum of 82 people. At the start of our assessment, 61 people were living at Beaumont Manor.

We carried out a responsive assessment following information of concern shared with CQC. We found people felt safe with staff, and told us the staff were kind, caring and compassionate. We saw staff treated people with dignity and respect, and their choices, preferences and individuality were respected. The provider had inherited an electronic care planning and risk assessment system which was not intuitive to use and did not allow staff to easily cross reference documents or to enter fully personalised information. This meant records did not reflect the quality of care being provided in practice. However, the provider was working to resolve this. The service had been through a period without consistent permanent leadership. At the time of our inspection, there was a new management team joining the service. Leaders were open and transparent about the need for improvements to some areas of the service and had invested heavily in new systems and renovations to the environment to support the continued delivery of high-quality care. Changes to the service still needed to be embedded, sustained and monitored to ensure they were effective going forwards. Leaders told us they were committed to this, and to a collaborative approach to the future of the service, working alongside people, their relatives and other stakeholders. There was evidence of some innovative practice, including staff-led initiatives to support wellbeing and inclusion.

Updated 1 May 2025

We spoke with people and their relatives during the course of our assessment. We also used a structured observational tool to understand the experience of people less able to communicate with us verbally. A person told us, “Yes, I feel safe.” Staff are approachable, they are lovely.” Another person said, “I like living here, everything is to hand, and [staff] are helpful.” Whilst some relatives said communication still needed to be better, we also received feedback that others had noticed improvements following changes to management. A relative told us, “I would recommend them [Beaumont Manor], overall staff are friendly, the care is good, it is a good place to be. I have not met the new manager yet, but the deputy is very pleasant.” Another relative said, “The day staff are brilliant, they go above and beyond, they have lots of patience and are kind, they always have time to talk to me and give me updates, communication is done really well now, that has definitely improved.” Some people and relatives told us that staffing levels were not always sufficient. A person told us, “I feel like there could be more staff in the evenings, when people are more likely to need help.” We also received some comments about food. A relative said, “We would like more variety in the meals being offered, there used to be more variety, now every week seems to have the same menu offer day on day.” Whilst we received some feedback about improvements people and those important to them would like to see, the majority of those we spoke with were satisfied with the care provided. A relative said, “Overall I would recommend. In relation to staff, their level of care and general demeanour is good, [people] seem to be happy here. The home is light and bright, seems well staffed and well manned even for those with dementia, overall, I am very pleased.”