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Essex Cares South West Good Also known as Essex Cares Limited

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 26 February 2019

About the service: Essex Cares South West is a domiciliary care agency providing personal care to people in their own homes. Some people received long term care and support however the majority of people benefitted from short term care packages of up to six weeks aimed at promoting independence and reducing the need for long term care. At the time of inspection, the service had just taken on a new contract with the local authority, resulting in the transition of people and staff from another service. This meant the numbers of people and staff at the service had significantly increased with the number of people using the service doubling from 35 to 70.

People’s experience of using this service:

The service benefited from outstanding leadership. The management team demonstrated a commitment to continuous learning and development to drive improvements and deliver an excellent service. Lessons had been learned from past failings and robust systems and processes were in place to ensure the quality and safety of the service. The provider recognised that the retention of staff had a positive impact on the quality of care people received so had introduced various incentive schemes to recognise good practice and show staff they were valued. Consequently, people received support from a well trained staff team who were motivated and committed to providing good quality care.

Staff shared the same vision and positive values, were kind and caring and regularly went the extra mile. People were spoken to courteously and treated with dignity and respect. People were included in decisions around their care and support and received regular reviews of their support package.

The provider was committed to protecting people from harm and abuse with excellent safeguarding mechanisms in place. Risks to people had been identified and staff had a good knowledge of how to keep people safe from avoidable harm. People were supported to take their medicines in a safe way by staff who had been trained and assessed as competent.

Support was planned and delivered in a structured way to ensure people's safety and welfare needs were met. Staff had access to up to date information about how to support people safely and effectively and to promote their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We made a recommendation about mental capacity assessments.

The service demonstrated a positive and open approach to concerns and complaints which were taken very seriously and thoroughly investigated. The service was committed to ensuring people were happy with the service they received.

There was a high level of engagement by the provider with people, commissioners and staff. Feedback from people and staff was regularly sought and used to drive improvements in safety and quality.

Rating at last inspection:

Good (report published 27 May 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The overall rating is Good.

Follow up:

We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 26 February 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 26 February 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 February 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 26 February 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 26 February 2019

The service was exceptionally well led.

Details are in our Well led findings below.