- Homecare service
My Home Care Ltd
Assessment report published 9 February 2026
Contents
Ratings
Our view of the service
Date of Assessment: 19 January to 5 February 2026.
The service is a care at home service registered to provide support to adults, including people who may live with dementia, mental health, learning disability needs or autistic people.
An inspection has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of inspection, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At this inspection we found the service was meeting the underpinning principles of Right support, Right care, Right culture.
The Care Quality Commission regulates the personal care and support that people may receive. At the time of inspection there were 6 people using the service and all of those people were receiving the regulated activity personal care.
A registered manager was in place. The registered manager is registered with the Commission and is legally responsible to ensure that the service is compliant with legal and regulatory requirements.
The service was flexible and adapted to people's changing needs and desires, enabling positive outcomes for people. Staff knew the care and support needs of people they supported. However, improvements were needed to care records to ensure they accurately reflected care and support needs. People’s mental capacity and ability to consent was taken into account. People and their representatives were involved in planning their care and support. There was clear evidence of collaborative working and communication with other professionals to help meet people's needs.
There were enough staff with the necessary skills, qualifications and experience. Staff were safely recruited. People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff received training to maintain high-quality care. Staffing capacity was sufficient and staff deployment was effective to ensure people's needs were met in a safe, timely and consistent way. Systems were in place for people to receive their medicines in a safe way.
People, relatives and staff were confident about approaching the registered managers if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development.Strong processes were in place to manage and respond to complaints and concerns. Systems were in place to monitor the quality and safety of the service. However, some improvements were identified to record keeping.
People's experience of this service
We received positive comments that staff were kind and caring, they were patient and treated people as individuals. Relatives, people’s and professionals’ comments included, “We can’t fault them”, “Staff are like family” and “The carers are so attentive, they actually see [Name] as a person, for most of them it is much more than a job.” Systems were in place for people to receive consistent care from staff they knew. People and relatives’ comments included, “We get a rota emailed each week and there is a core group of carers” and “We have a good group of carers, their training and skills are very good with no complaints from us.” People were supported to make choices and were involved in decision making about their care and support. A relative commented, “Staff are very respectful towards [Name] always, they will always listen to [Name]’s views and suggestions.” Relatives and staff said they were listened to, had opportunities to give feedback and any concerns were addressed by management. Relatives told us communication was effective, and they were kept informed and involved. A relative commented, “Communication with the office is fine, we can usually get through but if not, someone will always call us back.”