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Inspection Summary


Overall summary & rating

Good

Updated 24 August 2018

This inspection took place on 31 May 2018 and was an unannounced inspection.

The Hawthorns is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home provides accommodation and support for up to six adults who have learning disabilities. It is owned by Transparent Care Ltd. This is The Hawthorns first inspection under this provider. At the time of the inspection there were six people living at the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in The Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and relatives told us they were safe living at The Hawthorns. Staff demonstrated they understood how to keep people safe and we noted that risks to people's safety and well-being were managed through a risk management process. We observed people's needs were met in a timely way by sufficient numbers of skilled and experienced staff. People were supported by staff who had been trained in the Mental Capacity Act 2005 and applied its principles in their work.

People and relatives were complimentary about the staff and management at the home. They told us staff were kind, caring and compassionate. Staff members, including the management team, were knowledgeable about individuals' care and support needs and preferences.

People's health care needs were met and they had access to a range of healthcare professionals. Where required appropriate referrals were made to external health professionals, such as GPs or social workers.

The provider had systems in place to receive feedback from people who used the service and staff members about the service provided. People were encouraged and supported to raise any concerns with staff or management and were confident they would be listened to and things would be addressed.

Staff told us, and records confirmed they had effective support. Staff received regular supervision

(one to one meetings with their manager) and yearly appraisals. People were supported appropriately to eat and drink sufficient amounts to help maintain their health and well-being.

The provider had safe recruitment processes in place, which helped to ensure that staff employed were of good character and suited to the roles they were employed for. People's medicines were managed safely and kept under regular review. Infection control measures were in place to help reduce the risks of cross infection.

There was an open and inclusive culture in the home and people and staff felt they could approach the management team and were comfortable to speak with the registered manager if they had a concern. We saw evidence that arrangements were in place to formally assess, review and monitor the quality of care provided at the home.

Inspection areas

Safe

Good

Updated 24 August 2018

The service was safe.

Staff were aware of how to safeguard people from harm and were aware of potential risks and signs of abuse.

People and staff told us that there were enough staff available to meet people`s needs.

Staff administered medicines to people in line with their prescription.

Effective

Good

Updated 24 August 2018

The service was effective.

People were supported by staff who had been trained in the MCA and applied it's principles in their work.

Staff had the training, skills and support to meet people�s needs.

The service worked with other health professionals to ensure people's physical health needs were met.

Caring

Good

Updated 24 August 2018

The service was caring.

Staff were kind and respectful and treated people with dignity and respect.

People benefited from caring relationships.

The staff were friendly, polite and compassionate when providing support to people.

Responsive

Good

Updated 24 August 2018

The service was responsive.

Staff understood people's needs and preferences. Staff were knowledgeable about the support people needed.

People's needs were assessed to ensure they received personalised care.

People had access to activities that matched their individual needs.

Well-led

Good

Updated 24 August 2018

The service was well-led

The home manager demonstrated an in-depth knowledge of the staff they employed and people who used the service.

Arrangements were in place to formally assess, review and monitor the quality of care provided at the home.

The service had a culture of openness and honesty.