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Archived: Learning Disabilities Domiciliary Care Agency - 136 Warminster Road Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 30 June 2018

This inspection took place on 9 May 2018 and was announced. This means we gave the registered provider 48 hours’ notice of our inspection to make sure the registered manager, some staff and some people receiving support would be available to meet and speak with us.

Sheffield City Council Learning Disability Domiciliary Care 136 Warminster Road is a domiciliary care agency. It provides personal care and support to eleven people in five ‘supported living’ settings, so that they can live in their own home as independently as possible.

People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service was registered on 5 April 2017.This is the service’s first inspection.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The registered manager was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe using the service. Procedures were in place, which helped to ensure people were supported by care workers who understood the importance of protecting them from avoidable harm and abuse. Care workers had received training on how to identify abuse and report any concerns to the appropriate authorities.

At the time of the inspection, there were sufficient numbers of care workers employed, all with appropriate skills and knowledge to meet people's individual needs. The registered provider had a robust recruitment process that ensured only care workers deemed suitable to work with vulnerable people had been employed.

People were supported to have maximum choice and control of their lives and care workers supported them in the least restrictive way possible. The service’s policies and procedures supported this practice.

Where people received support with their medicines, systems and processes were in place that ensured this was managed and administered safely and in a timely manner. Accurate records were maintained and reviewed.

People were supported to access healthcare professionals where this was required. Care workers had a good understanding of people's needs and were kind and caring. They understood the importance of respecting people's dignity and upholding their right to privacy.

People were supported to undertake activities of their choosing and to access the local and wider community.

Information was seen to be in easy read formats, for example, complaints and compliments, safeguarding policies and a who’s who record of staff employed in the service.

Systems and processes were in place to encourage, manage and investigate concerns or complaints.

People who used the service, and those who had an interest in their welfare and wellbeing, were asked for their views about how the service was run.

Regular audits were carried out to ensure the service was safe and well run.

We received positive feedback from the staff we spoke with about the registered manager and the management team who were said to be approachable and supportive.

Staff said they thought the Learning Disability Domiciliary Care Service at 136 Warminster road was a supportive organisation with clear values.

Inspection areas

Safe

Good

Updated 30 June 2018

The service was safe.

Staff had received training in safeguarding adults and were confident that any concerns they raised with the service would be addressed.

Staff had been safely recruited and there were enough staff to meet people�s needs.

Systems were in place to help ensure the safe administration of medicines, including where people who used the service took responsibility for their own medicines.

Effective

Good

Updated 30 June 2018

The service was effective.

Staff were appropriately trained to provide care and support to people who used the service. Staff had been provided with supervision on a regular basis for development and support.

Staff understood the requirements of the Mental Capacity Act (MCA) and considered people�s best interests.

People were provided with access to relevant health professionals to support their health needs. Where people had specific health needs, staff sought advice from specialists where required.

Caring

Good

Updated 30 June 2018

The service was caring.

People we spoke with were very complementary about the support they received from staff.

Staff were positive and caring in their approach and interactions with people.

People were clear about what they could expect from the service and there was written information in place to support this. This information was written in an easy read format to help people understand.

Responsive

Good

Updated 30 June 2018

The service was responsive.

People were involved in the planning of their person centred support.

Staff supported people�s independence and promoted social inclusion.

Systems were in place for the reporting and responding to people�s complaints and concerns.

Well-led

Good

Updated 30 June 2018

The service was well led.

Staff told us they had a good team and the registered manager was approachable.

There were effective systems in place to monitor the quality of the service provided.

The service had a full range of policies and procedures available to staff.