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Platinum Community Care Limited

Overall: Good read more about inspection ratings

Unit 3, The Old Mining College, Queen Street, Burntwood, WS7 4QH (01543) 897827

Provided and run by:
Platinum Community Care Limited

Latest inspection summary

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Background to this inspection

Updated 12 June 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults and younger disabled adults. At the time of the inspection there were 11 people using the service.

The service had two managers registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small, and the registered managers are often out of the office supporting staff or providing care. We needed to be sure that they would be in.

Inspection took place on 24 and 30 April. It included telephone calls to people and relatives to gain feedback about the service and telephone calls to staff who provided support to people. We visited the office location on 30 April 2019 to see the registered managers and office staff; and to review care records and policies and procedures.

What we did:

We used the information we held about the service to plan our inspection. This included notifications about events that had happened at the service, which the provider was required to send us by law. For example, serious injuries and safeguarding incidents that had occurred at the service.

We spoke with two people who used the service and two relatives to gain their experiences of the service provided. We spoke with three staff and the registered managers who are also the providers.

We viewed five people’s care records to confirm what people and staff had told us. We also looked at documents that showed how the service was managed which included induction and training records for staff employed at the service and records that showed how the service was monitored by the registered managers.

Overall inspection

Good

Updated 12 June 2019

About the service: Platinum Community Cate Ltd is a domiciliary care service that was providing personal care to 11 people in their own homes.

People’s experience of using this service:

People were supported by staff who had been recruited safely, and who had the knowledge and skills to provide effective support. There were enough staff available to meet people’s needs and Staffing levels were regularly reviewed. Medicines were managed safely, and staff followed infection control procedures.

Risk management plans were in place which guided staff to provide support that met people’s needs and in line with their preferences. People were supported to have choice and control over their lives.

People were supported by staff who promoted choices in a way that people understood and had control and choice over their lives. Staff provided dignified care and respected people’s privacy.

People and their relatives were involved in the planning and review of their care. Staff used care plans to ensure they provided support in line with people’s wishes. This ensured people received personalised care in line with their preferences and diverse needs.

Systems were in place to monitor the service, which ensured people’s known risks were mitigated and lessons were learnt when things went wrong. People and staff could approach the registered managers who acted on concerns raised to ensure improvements to the delivery of care.

Rating at last inspection: This was the first inspection for this service following their registration on 26 April 2017.

Why we inspected: This was the first inspection for this service following their registration as per our methodology.

Follow up: ongoing monitoring; possibly more about how we will follow up

For more details, please see the full report which is on the CQC website at www.cqc.org.uk