Archived: Citydoc Medical Ltd Birmingham

Following our inspection we spoke with one person who had used the service recently. They told us that they had been able to make an appointment at a time that suited them. People generally attended the clinic with pre-planned appointments booked by telephone.

We saw that people did not have to wait to be seen. This meant that people were seen in a timely manner.

Medical notes were kept as computer records in a secure environment. Consultation

rooms were private and ensured confidentiality and privacy.

People with mobility difficulties and very young children were able to access the clinic via a

passenger lift.

There was a quality monitoring system in place. Audits and monitoring information was collected to ensure the service met the required standards.

People generally attended the clinic with pre-planned appointments booked by telephone. On the day of our visit the clinic was not busy and this meant we were only able to speak with two people.

We saw that people were seen in a timely manner. We observed the consultations of two people and saw that they received information, guidance and treatment in a caring and professional manner. Both of the people seen during our visit were happy with the service they received. Comments made about the service included, 'It's convenient and friendly' and 'It's efficient'.

Medical notes were kept as computer records in a secure environment. Consultation rooms were private and ensured confidentiality and people's privacy.

People with mobility difficulties and very young children were able to access the clinic via a passenger lift.

There were safeguarding procedures in place and staff were aware of the reporting and escalation of any concerns procedures.

Audit and monitoring information was collected to ensure the service met the required standards. Complaints were recorded and people raising concerns were contacted independently ensuring people received an explanation for the issues that arose.