Updated 28 June 2022
KSL Clinic is operated by KSL Limited. The service registered with us in 2017 for diagnostic and screening procedures, surgical procedures, and the treatment of disease, disorder or injury.
The service provides hair transplant cosmetic surgery, platelet-rich plasma hair restoration therapy and scalp laser hair therapy for private fee-paying adults. The service offers scalp, beard, sideburn and eyebrow transplants.
The service completed 269 hair transplants between 1 April 2021 and 1 April 2022.
There is currently no mandatory accredited qualification for hair transplant surgery in the United Kingdom. However, the surgical steps of the procedure should only be performed by a doctor registered with the General Medical Council. The doctor who performed the hair transplant procedures at KSL was a registered doctor at the time of the inspection.
The team included a director, a registered manager, two hair transplant surgeons, a clinic manager, a patient coordinator, an administrator and a social media/marketing manager. They also employed hair transplant technicians who worked at the clinic on a self-employed basis.
We have not inspected this service before. However, we monitored the service using our engagement and transitional monitoring approach. We did not receive any information of concern about the service prior to the inspection, and there were no serious incidents or safeguarding alerts.
The premises used to deliver the service was a leased building in Maidstone. The building was a few minutes’ walk from Maidstone East train station. It had a secure car park area to the rear, where staff and patients could park. The service leased the whole building.
The clinic facilities were spread over three floors. There was an additional top floor being built at the time of our inspection.
The ground floor included:
- A reception and waiting area.
- A storage room.
- An IT room where patient records were also stored.
- A room for laser procedures.
- A small photographic studio. The area was used to take photos of patient’s hair before treatment and at follow up appointments, to assess their response to treatment or surgery.
The first floor included:
- A pre-admission room.
- Two clinical rooms for hair transplant surgery.
- A clinical room for platelet-rich plasma treatment.
- Sluice room.
- Patient and visitor toilets.
- Drug cupboard.
- Emergency equipment.
The second floor included:
- A large meeting room/office.
- A staff office.
- Staff toilets.
An additional third floor was being built and not in use. This area was to be for staff and include:
- A kitchen/eating area.
- A staff room for meetings.
- Staff office.
- Staff showers.
- Staff toilets.
- Staff lockers.
- Storage room.