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Archived: Kingfisher Court Requires improvement

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 27 March 2020

About the service

Kingfisher Court is residential care home which provides accommodation for up to 66 people who require nursing or personal care. At the time of the inspection 38 people were living at the home.

People’s experience of using this service:

People were kept safe from harm. However, the records used to record how risks to people’s safety were monitored were not always fully completed. People were cared for by enough staff to keep them safe. People’s medicines were, overall, safely managed. The home was clean and tidy, and staff understood how to reduce the risk of the spread of infection. Processes were in place that ensured causes of accidents and incidents were investigated and measures put in place to reduce recurrence.

A new management team was in place and they had made efforts to improve the quality of the care people received. Whilst we saw some improvement since our last inspection, we were not yet assured that the quality assurance systems that were in place were fully effective. This meant we were not satisfied, at this moment, that the improvements were sustainable.

People, relatives and staff commented on the improved atmosphere at the home since the new management team was in place. They all found the new manager approachable and willing to listen to any concerns they had. The manager had a good understanding of the regulatory requirements of their role.

People’s needs were assessed to ensure their care was provided in a way that did not cause discrimination. Staff had completed training deemed mandatory by the provider, any gaps had been acted on and courses booked. People were supported to maintain a healthy and balanced diet. Where people received care from other agencies as well as this service, the two worked together to provide timely and consistent care. External healthcare professionals spoke positively about the care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received care from kind and caring staff. People liked the staff and felt able to make decisions about their care. People felt listened to and staff acted on their wishes. People received dignified and respectful care. People’s privacy was respected.

People’s personal choices and preferences were considered when care was provided. Care records provided guidance for staff to provide people with care in their preferred way. People were provided with opportunities to avoid social insolation by meeting others and to take part in activities. New staff had been recruited to further improve opportunities available to people. People felt able to make a complaint and were confident their complaint would be acted on. End of life care planning was in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was inadequate (published 9 September 2019). The service's rating has now changed to requires improvement

This service has been in Special Measures since 6 September 2019. During this inspection the provider demonstrated that some improvements had been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 27 March 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 27 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 27 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 27 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 27 March 2020

The service was not always well-led.

Details are in our well-led findings below.