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CHD Care at Home South West Surrey Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 23 June 2021

About the service

CHD Care at Home South West Surrey is a domiciliary care agency providing care and support to people in their own homes. The agency was supporting 77 people at the time of our inspection, seven of whom were receiving live-in care. Most people using the agency were older people, some of whom were living with dementia. Three people using the agency were younger adults with a learning disability.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received a safe and reliable service from consistent staff. People told us staff understood their needs and preferences about their care.

Risk assessments were carried out to identify and mitigate any potential hazards involved in people’s care. Staff maintained appropriate standards of infection prevention and control (IPC). People’s medicines were managed safely. Staff were recruited safely and understood their roles in protecting people from abuse.

The service was well planned and managed. The registered manager and office team communicated effectively with people, their relatives, staff and professionals. The agency had established effective working relationships with other professionals involved in people’s care. Staff told us they received good support to do their jobs and felt valued for the work they did.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Requires Improvement (published 1 August 2019) and there was a breach of Regulation 17 Good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Why we inspected

We carried out an announced comprehensive inspection of this service on 21 May 2019. A breach of legal requirements was found. The provider completed an action plan after the last inspection to show what they would do and by when to improve good governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for CHD Care at Home South West Surrey on our website at

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 23 June 2021

The service was safe.

Details are in our Safe findings below.



Updated 23 June 2021



Updated 23 June 2021



Updated 23 June 2021



Updated 23 June 2021

The service was well-led

Details are in our Well-led findings below.