• Care Home
  • Care home

Archived: Park View Road

Overall: Good read more about inspection ratings

2a Park View Road, Bradford, West Yorkshire, BD9 4PA (01274) 481030

Provided and run by:
Yorkshire Housing Limited

Important: The provider of this service changed. See new profile

All Inspections

25 November 2015

During a routine inspection

The inspection took place on 25 November 2015 and was unannounced. There were 10 people living at the home at the time of the inspection.

Park View Road provides accommodation and personal care to a maximum of 10 people with learning disabilities. The service is located in a residential area of Bradford close to Lister Park.

The last inspection was carried out on 22 July 2014. At that time the service was given an overall rating of requires improvement. Improvements were required in the safe and well led domains although no breaches of regulation were identified. During this inspection we checked to see if the required improvements had been made. We found that improvements had been made, a registered manager had been appointed and new staff had been recruited which meant the service was able to reduce the number of agency staff used.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

However, we found there was a breach of regulation because people’s medicines were not always managed safely.

People told us they felt the service was safe. Staff were trained to recognise and report abuse and knew what to do if they had any concerns about people’s safety and welfare. The registered manager was familiar with the correct safeguarding procedures and reported any concerns or incidents to the relevant agencies.

There were enough staff deployed. Changes had been made to the shift patterns which meant there were more staff available at busy times. The required checks were carried out before new staff started work and this helped to protect people from being cared for and supported by staff who were not suitable to work in a care setting. New staff completed induction training and there was an on-going programme of staff training and development to help make sure people were supported by a team of well trained and competent staff.

The home was clean and safe but was in need of refurbishment. This had already been addressed by the provider and at the time of the inspection they were ready to consult with people who used the service about their preferred colour schemes.

The home was working in line with the requirements of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) which meant people’s rights were protected.

People were supported to have a varied and nutritious diet and people were complimentary about the chef and the quality of the food.

People’s needs were assessed and each person had an individualised support plan. This helped to make sure the care and support provided was in line with their needs and preferences. The provider was reviewing the paperwork at the time of the inspection with a view to making the information in care/support records easier to use. People were supported to access the full range of NHS services.

People’s privacy and dignity was respected and they were supported to develop and maintain relationships with family and friends. People had access to advocacy services and were supported to make decisions about their day to day lives.

Some people who used the service presented behaviour which challenged. We found the service had introduced a new model of care, Positive Behaviour Support. Positive Behaviour Support is supported by BILD (British Institute of Learning Disabilities) as the preferred approach when working with people with learning disabilities who exhibit behaviours described as challenging. It’s focus in on the use of least restrictive practices and person centred care.

People were supported to take part in leisure and social activities of their choice both within the home and in the community. In the past year the home had created a sensory garden which was accessible to people living in the home and made the most of the limited outdoor space available.

There was a complaints procedure and people told us they were comfortable raising any concerns and confident they would be listened to. The service used information from complaints to make improvements to the service.

The atmosphere in the home was calm. People who used the service and staff were comfortable with each other and we saw a lot of positive interactions in the course of the day. We saw examples of how people who lived at the home were involved in decisions about how the service was run. For example, there were regular meetings to plan activities and people were involved in the selection of new staff.

The management team were enthusiastic and open and staff told us they were well supported and enjoyed working at the home.

The provider had systems in place to assess and monitor the quality of the services provided. The service had a continuous improvement plan which was updated every month.

We found one breach of regulation which related to how the service managed people’s medicines. You can see what action we told the provider to take at the back of the full version of the report.

22 July 2014

During a routine inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service. The inspection was unannounced.   Our last inspection took place in November 2013 and at that time we found the home was meeting the regulations we looked at.

Park View Road provides accommodation and personal care for up to 10 adults with a learning disability. On the day of the inspection 10 people were living in the home.

There was no registered manager in place with the last manager leaving in 2012. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.

People, staff and health professionals reported that the lack of manager had impacted on the quality of the service, with the home experiencing a lack of clear leadership and direction. 

People and their relatives we spoke with reported they felt safe in the home and we found staff understood how to keep people safe.  Although there was enough staff to meet people’s needs, the service had experienced a high number of staff leave and as a result there was a high use of agency staff whilst they recruited to vacant posts. People’s relatives we spoke with said this had an impact on continuity with support often delivered by “unfamiliar faces.”

Staff received a range of training and told us they were supported so they could deliver effective care.  People reported the food was good and mealtimes were flexible and unrushed.

We observed good interactions between staff and people who used the service. People reported staff was kind and caring and enthusiastic in providing care and support.

People’s needs were regularly assessed so staff could deliver individualised care.  A range of activities tailored to each individual was provided and people reported they enjoyed these activities. People’s comments and complaints were appropriately responded to.

Arrangements were in place to seek the feedback of people and their relatives about the service provided through periodic meetings and surveys. People reported they were involved in making decisions about the service. 

12 November 2013

During a routine inspection

During the inspection we had the opportunity to speak with people who used the service and staff members.

The people who used the service told us they were looked after very well and felt safe with the care and treatment provided. Their comments included: "I like it here" and 'It's good here'.

We found the service had appropriate systems in place to ensure consent was gained before staff proceeded with personal care.

The interactions we saw between staff and people who used the service and visitors were respectful. We saw some people engaged in activities with members of staff such as going out for Christmas shopping.

23, 31 May 2012

During a routine inspection

People using the service told us they liked living at Park View Road. One person who had been out for the day greeted us on their return by asking what we were doing in their home. One person we spoke with told us they liked to have their nails painted. They said staff painted their nails for them but they chose which colour they wanted.

People told us the manager was approachable, they said they listened and took notice of what people said. Relatives told us the manager was very keen on family involvement and was trying to arrange social events as well as the more formal three monthly meetings.

The carers of one person living in the home told us they had looked around before their relative moved in. They said they had liked the atmosphere in the home when they visited. They said they had not been disappointed, their relative had settled in quickly and was 'much improved' since coming to live at Park View Road.

People living at Park View Road told us the staff were kind and treated them well. Relatives told us they had no concerns about the safety and well-being of people living in the home. They told us they felt confident that they could talk to the manager or senior staff if they had any concerns.