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Archived: St Anne's Resource Centre

Reports


Inspection carried out on 12 August 2013

During a routine inspection

People told us they were happy with the support provided and were involved with their treatment and support needs. People had contributed their preferences and their experiences were taken into account in relation to how care, treatment and support were delivered. One person told us, “I signed to say I was happy with the treatment. They tell me things every step of the way.”

People’s treatment and support plans contained a level of information that ensured their needs were being met. We spoke with three people who told us they were happy with the support they received. One person told us, “Treatment couldn’t be better. It has been the best thing for me coming here.” Another person told us, “Care is alright. It is working for me.”

Prescriptions were given to people appropriately. People we spoke with said they received their prescriptions on time and when they needed it. The provider had clear guidance that outlined how prescriptions should be issued. Staff we spoke with said they had received appropriate training.

We found people were supported by sufficient numbers of qualified, skilled and experienced staff which met people’s needs. People we spoke with told us there were enough staff to support them. One person said, “They are there when you need them. There is constant support.”

There were quality monitoring programmes in place, which included people giving feedback about their care, support and treatment. This provided a good overview of the quality of the service’s provided.

Inspection carried out on 10 January 2013

During a routine inspection

People’s privacy and dignity were respected. We observed staff treating people with respect, being polite and courteous. There was a supportive atmosphere between staff and people who used the service. People had contributed their preferences and their experiences were taken into account in relation to how support was delivered. One person told us, “I decide what I want to happen and when.”

People experienced treatment and support that met their needs and protected their rights. People’s support plans contained a good level of information that ensured their needs were being met. We spoke with three people and they told us they were happy with the care, treatment and support they received. One person said, “It is good, friendly and understanding.” Another person said, “Care is brilliant.”

People who used the service were protected against the risk of abuse. Staff had received training in abuse awareness and protecting vulnerable adults and children. There were information resources available to all staff in relation to safeguarding. The people we spoke with told us they felt safe at the clinic.

People were treated by staff who were supported to deliver care safely and to an appropriate standard. Staff had a programme of on going training, supervision and appraisal.

There were quality monitoring programmes in place, which included people giving feedback about their care, support and treatment. This provided a good overview of the quality of the service’s provided.