12 August 2013
During a routine inspection
People's treatment and support plans contained a level of information that ensured their needs were being met. We spoke with three people who told us they were happy with the support they received. One person told us, 'Treatment couldn't be better. It has been the best thing for me coming here.' Another person told us, 'Care is alright. It is working for me.'
Prescriptions were given to people appropriately. People we spoke with said they received their prescriptions on time and when they needed it. The provider had clear guidance that outlined how prescriptions should be issued. Staff we spoke with said they had received appropriate training.
We found people were supported by sufficient numbers of qualified, skilled and experienced staff which met people's needs. People we spoke with told us there were enough staff to support them. One person said, 'They are there when you need them. There is constant support.'
There were quality monitoring programmes in place, which included people giving feedback about their care, support and treatment. This provided a good overview of the quality of the service's provided.