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Archived: St Anne's Resource Centre

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Inspection report

Date of Inspection: 12 August 2013
Date of Publication: 5 September 2013
Inspection Report published 05 September 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 August 2013, talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights

Reasons for our judgement

We used a number of different methods to help us understand the experiences of people who used the service, including talking with people and looking at records.

A structured treatment programme was in place for people who used the service. This included a four week induction programme, a recovery map approach and treatment goal setting. We observed people who used the service being greeted as they arrived for their appointment and saw evidence that staff communicated with people in an appropriate, respectful and friendly way. During our inspection we spoke with three people who used the service. One person told us, “Treatment couldn’t be better. It has been the best thing for me coming here.” Another person told us, “Care is alright. It is working for me. I have started integrating which I didn’t do before.” One person said, “Care is quite good. Staff always listen and are helpful. I can have support at any time” and “They monitor how I am doing, they are really good at that.”

People's needs were assessed and care, treatment and support was planned and delivered in line with their individual care needs and in a way that ensured peoples safety and welfare. People's care, treatment and support reflected relevant research and guidance. The service used an electronic based record keeping system. We saw information about the person such as medical history, allergies, decision making capabilities, risk assessments and any medical conditions had been completed in all records. We could see the notes contained detailed information about when people attended appointments and treatments received. Consent forms were also present in each person's record. Members of staff told us medical conditions and medications were checked at every visit and the person confirmed the information was up to date. We saw evidence that treatment and support plans were reviewed on a three monthly basis or sooner if required to ensure peoples changing needs were identified and met.

There were arrangements in place to deal with possible emergencies. The service had emergency drugs and first aid kits that were stored securely and accessible to staff. Staff spoke confidently about what to do in an emergency. Staff had received training in basic life support skills and there was always a medically trained member of staff on site.

People's care, treatment and support was planned and delivered in a way that protected them from unlawful discrimination. For example, the service had lift access to the clinic rooms. This enabled people with limited mobility to have access to treatment and support.

We saw up to date policies and procedures were in place. These included emergency planning, client holiday procedures and the admission process.