There were appropriate policies and procedures in place for the prevention and control of infection. People told us that staff always used equipment such as gloves and aprons when providing personal care. There were sufficient numbers of trained and qualified staff to provide the care required. People told us they fed back their views to the provider on an ongoing basis, and that any problems were sorted out straightaway.
People we spoke with told us they were involved in making decisions about care, and were kept informed about any changes to the care that was needed. We found that people expressed their views and were involved in making decisions about their care and treatment.
We found that people who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. We found there was an effective complaints system available.
We also found that people were cared for, or supported by, suitably qualified, skilled and experienced staff.