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Benfield Valley Healthcare Hub Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 16 April 2019

We carried out an announced focused inspection at Benfield Valley Healthcare Hub on 20 March 2019 as part of our inspection programme.

At the last inspection in March 2018 we rated the practice as requires improvement for providing safe services because:

  • The practice did not have reliable systems and processes to make sure refrigerated medicines were stored safely.

We also found areas where the provider should make improvements:

  • Review training and guidance given to all staff to identify children and adults at risk on the practice computer system.
  • Review the premises and facilities provided at both sites and ensure all reasonable adjustments are made, including that all patients can raise an alarm if they require assistance.

At this inspection, we found that the provider had satisfactorily addressed all of these areas.

We based our judgement of the quality of care at this service is on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

Overall the practice continues to be rated as good and is now good in the safe domain.

Details of our findings

At this inspection we found:

  • The practice had reviewed and updated their policies and procedures to ensure that refrigerated medicines would be appropriately monitored. Actions were taken if temperatures went out of the recommended range, or if checks had not been completed and recorded.
  • Staff had been fully updated and they had received additional guidance. This included an updated reception staff handbook to include information on the computer alerts used to identify children or adults at risk.
  • There were processes to identify, understand, monitor and address current and future risks including risks to patient safety. The practice fully recorded and investigated significant events. Actions were taken to improve safety and lessons were learned
  • The practice had updated their premises, including an emergency assistance alarm, baby changing facilities, and replacement of flooring.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable