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Pinglenook Residential Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 14 January 2022

Pinglenook Residential home is a care home providing accommodation and personal care for up to 16 people aged 65 and over who may also be living with dementia. At the time of the inspection twelve people were using the service. Accommodation is provided over the ground and first floor with communal lounges and dining areas.

We found the following examples of good practice

• The registered manager made weekly telephone calls to people’s relatives to keep them up to date with COVID-19 government guidance and to arrange visiting appointments in at a time that suited people and was spaced out to avoid potential infection transmission with other visitors.

• Risk assessments took into account people's individual communication needs and additional support they required to stay safe during COVID 19 outbreaks.

• Cleaning schedules and checklists had been developed to improve infection prevention and control. Where areas for improvement had been identified, the registered manager had developed an action plan and was checking staff were working to this and following government guidance.

Inspection areas

Safe

Requires improvement

Updated 14 January 2022

Inspected but not rated.

Further information is in the detailed findings below.

Effective

Good

Updated 14 January 2022

Caring

Good

Updated 14 January 2022

Responsive

Good

Updated 14 January 2022

Well-led

Requires improvement

Updated 14 January 2022