• Care Home
  • Care home

Church View Residential Home

Overall: Requires improvement

Church Street, Oswaldtwistle, Lancashire, BB5 3QA (01254) 381652

Provided and run by:
People in Care Ltd

The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 15 November 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Church View residential home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and the safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This information included statutory notifications the provider had sent to CQC. A notification is information about important events which the service is required to send us by law. We used all of this information to plan our inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with the registered manager and one of the directors of the company. We spoke with seven people who used the service and seven relatives. We also spoke with six staff members. We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. We reviewed a variety of records relating to the management of the service, including supervision records, quality assurance systems and policies and procedures.

After the inspection.

Following on from the inspection we had further contact with the registered manager who confirmed that changes had been made with regard to the laundry.

Overall inspection

Requires improvement

Updated 15 November 2019

About the service:

Church view residential home is a care home. It is registered to provide personal care for up to 30 people aged 65. At the time of the inspection 22 people were receiving support.

People’s experience of using this service and what we found

People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. People told us that the care provided by staff helped them to feel safe and secure.. The environment was clean and well maintained, however we found some issues with the laundry, which were addressed following inspection. People were safely supported to receive their medicines, as prescribed. Staffing levels were not always adequate and roles were not clearly defined. Staff were requested to cover ancillary roles on a regular basis.

People's needs were assessed, and care and support had been planned in partnership with them. People were provided with a nutritious and varied diet. Staff had received regular training and supervision to support them to meet people's needs. People were supported to have maximum choice and

control of their lives and staff assisted them in the least restrictive way possible; the policies and systems in the service supported this practice.

People told us staff were kind, caring, attentive and treated them with respect. They said staff respected their privacy and dignity and supported them to be as independent as possible.

People received care which was responsive to their needs. The registered manager managed people's concerns and people told us they felt listened to. The registered manager worked in partnership with a variety of agencies to ensure people received all the support they needed. Staff felt supported by the registered manager. The registered manager completed regular audits and checks, to ensure appropriate levels of quality and safety were maintained at the home.

We identified two breaches of the Health and Social Care Act (Regulated Activities) Regulations 2014 relating to staffing and good governance. Details of action we have asked the provider to take can be found at the end of this report.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 23 November 2018) and there were five breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection. we found that although the service had improved in the areas of managing medication, learning from accidents and incidents, recruitment, and training, enough improvement had not been made with regard to good governance and the provider was still in breach of this regulation. We also found one breach of regulation relating to staffing. You can see what action we have asked the provider to take at the end of this full report.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.