St Saviours Road

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans were written with a very person-centred approach. They reflected each person’s needs and wishes. Routine was very important to people and the records clearly stated what needed to be in place to support people to have a good day. Care plans recorded specific health and emotional needs that were individual to them. For people who experienced distress or anxiety, there were clear, personalised strategies to support their wellbeing and provide reassurance. A staff member told us, care plans were detailed and gave staff enough information to support people. During our visit, we observed staff who were patient, attentive and who interacted with people in a positive way.

Daily records were used to describe people’s day, what activities they had done, what they had eaten and general information about their individual wellbeing. People’s relatives told us they were kept informed about changes to people’s needs and involved in decisions about their care and support.People had lived in the home a long time and a number of the staff had worked there a long time and had good relationships with family members.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Staff understood the importance of working closely with professionals when needed to ensure people’s care needs were met. This included access to doctors, specialist doctors, chiropody and opticians. Staff understood the needs of autistic people and people with a learning disability and worked to ensure typical barriers faced by people were removed or mitigated against. Staff training ensured that staff had the skills and knowledge to meet people’s needs. People received support from a consistent staff team for continuity. A number of the staff had worked in the home for a long time and knew people very well.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

There were detailed assessments of each person’s communication needs within people’s care plans. Two people had very complex communication needs and the advice and guidance on how to encourage people to communicate was particularly detailed.

Information was provided to people in a way they could understand. When needed, staff used easy read formats and pictorial information to support communication. Everyone had regular eye tests. People’s consent was gained to share information about them with other healthcare professionals. All information was stored securely.

In the dining room there was a picture board of the staff team and people liked to know who would be on duty the next day.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

During the weekly house meeting we observed staff asking people who they would speak with if they had any concerns or worries. Everyone was able to say who they would speak with, and they were also reminded that they could share any concerns or worries they might have with their keyworker during their keyworker meetings.

People’s relatives told us they felt comfortable raising any concerns or worries and that they would be confident concerns would be taken seriously. A relative told us, “If I had a concern, I could ask any of the carers, but it all runs smoothly.” Another relative said, “They are quite capable of looking after him.”

People chose to have annual holidays. People chose if they wanted to have 1 to 1 holidays with staff or if they wanted to have a joint holiday. Ideas were presented to people at their house meetings and people were able to make choices about where they wanted to go and with whom. At the time of our visit people were planning a holiday to Dymchurch park Resort.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider made sure that people could access the care, support, and treatment they needed when they needed it. A social care professional told us, “The care staff play an important role in enabling them to access their education. Staff support learners to attend college regularly, assist with scribing when required, and actively engage with the activities and learning opportunities we provide.”

A staff member told us that, “Everyone is offered enough activities.” One person had 1 to 1 support so could do what they wanted when they wanted. Another staff member supported the other 2 people. Staff said that people were good at compromising when it came to activities. Sometimes a person would choose the area they went to and the other would choose the café.

A staff member told us that Monday night was pub night for a person. He can go out any night, but he doesn’t always want to. Occasionally they go to the cinema, or festivals, have fish and chips. Another person likes singing with the karaoke machine.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The home used a variety of modes of transport to enable people to have access to activities. They walked where possible, caught buses, trains and used taxis. The also had a house car. They knew that at times when people were anxious, they could draw attention to themselves, and they planned for these events so that this was not a barrier to people getting to activities that were important to them. Staff told us that people were always clear about where they were going and the purpose of their activity.

Staff told us that people were well known in their local community. A person in particular liked to greet neighbours and had a good rapport with people they met regularly.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Nobody required end of life care at the time of this assessment. However, people understood what it was to lose family members and friends. Staff told us a person sometimes said that they missed their relatives who had died. Staff took this person to a memory garden on anniversaries and birthdays and on request to remember their loved ones. Another relative told us their relative enjoyed sharing memories of a loved one when they visited with them. People had been asked their views on death and dying.