13 September 2012
During a routine inspection
We used telephone interviews and home visits to people who used the service and to their main carers (a relative or friend) to gain views about the service.
We were able to contact eight people. People we spoke with made positive comments about the care and support they received.
People told us that when the care package commenced a senior member of staff visited and explained about the service. At this meeting the days and times of the support provision were arranged. People told us that a full support plan took a while to draw up. They said that this was because various professional staff were involved in providing specialist services. For example occupational therapists, physiotherapists and district nursing staff. Three people told us they had a plan with all the details of their assessments, planned interventions and goals. Comments from people included, 'Staff have made me feel alive again' and 'Staff do not just work for people, they work with them'. We were told that people felt able to express their views and make choices about their care and support, comments included "I could not fault them. They have made a difference to my life and my husbands', 'They are absolutely fantastic. They made me feel that I wanted to get better' and 'Staff got me back on my feet when I thought I never would'.
People we spoke with said they felt fully supported by the staff.
Comments from people included "Staff could not do enough for me', 'Staff are reliable and supportive', 'I am very impressed with staff and the service provided', 'Service provided is good', 'Staff are unbelievable. I cannot thank them enough','They are absolutely fantastic. I could talk with staff and they really listened to what I had to say' and 'Staff have made me feel better and enabled me to carry on with my life'.
People told us they were asked to complete a questionnaire about how they felt about the staff and services provided.
One person told us that they had been most impressed with the service and were sorry that it had come to an end. They said that they understood the service was provided to assist people to regain their independence but 'wished it could go on forever'.