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Archived: Lightbowne Hall Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 17 March 2021

Lightbowne Hall provides residential care for up to 52 older people with physical health needs or dementia. At the time of our inspection, the home cared for 36 people.

We found the following examples of good practice.

The home had made safe arrangements for visits from relatives. It had installed large screens in its conservatory to create a safe visiting lounge. The visitors’ lounge had a separate entrance from the outside where visitors entered. Visits had to be booked in advance. Domestic staff cleaned the lounge between appointments.

The home had visiting protocols in place for relatives of people at the end of their lives. Staff screened visitors on arrival and took their temperature. Visitors took a Covid test and donned personal protective equipment before they entered their relative’s bedroom. Staff provided a ‘comfort tray’ of refreshments during such visits, which was removed after the visit.

Staff placed a trolley that held personal protective equipment (PPE) outside the room of any people who were self-isolating or had Covid-19. Staff placed a waste bin inside the person’s room so that staff could doff PPE when they left the room. A discreet sticker on the bedroom door identified to staff those who were self-isolating or had Covid-19.

Staff had access to a separate changing room away from the residential units. Staff changed into their uniforms for their shift and donned PPE. Staff changed out of their uniforms when they finished their shifts.

The home had a very high standard of visible cleanliness and hygiene. The home had a highly motivated team of two domestic staff, who worked daytime hours from Monday to Sunday. Care staff undertook cleaning duties at other times. The home had a steam cleaning machine, which domestic staff used to deep clean and disinfect bedrooms and visiting areas.

The provider had a comprehensive business continuity plan for the Covid-19 pandemic. This included policy and practice for recruiting agency workers, visiting protocols, and managing positive or suspected Covid-19 outbreaks.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 17 March 2021

We were assured that this service met good infection prevention and control guidelines.

Effective

Good

Updated 17 March 2021

Caring

Good

Updated 17 March 2021

Responsive

Requires improvement

Updated 17 March 2021

Well-led

Good

Updated 17 March 2021