BPAS - Middlesbrough

At our last inspection we rated this key question as Requires Improvement. At this assessment the rating has improved to Good. This meant women’s needs were met through good organisation and delivery.

Women and communities were always at the centre of how care was planned and delivered. Staff understood the health and care needs of women and communities, and they were actively involved in planning care that met these needs. Women could access care in ways that met their personal circumstances and protected equality characteristics.

We found women were involved in decisions about their care. The service provided information women could understand. Women knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. Women received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. Women were involved in planning their care and understood options around choosing to not receive treatment.