Aspire Care Services Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection this key question was not rated. At this assessment the rating has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

A relative said, “The [staff] are kind and understanding to my [relative]. They understand each other. [Relative] has been having the same carers since 2023.” Another relative said, “If [staff] have time, they sit and chat with [relative]. [Staff] Shre with [relative] the things that are going on around.”

Staff had received training in protecting people’s privacy and dignity and understood how to support people well regarding this. A member of staff told us, “I make sure to close doors and respect people’s privacy during personal care. I speak to people nicely and always explain what I am doing.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans contained information about their protected characteristics including their religious practices. Information about activities people might want to engage in was captured in care plans.

Care plans were person centred, and the evidence we reviewed supported they met people’s immediate individual needs. A relative said, “I think [staff] have tailored [relative’s] care to [their] specific needs and responds appropriately on a daily basis in all areas of care.”

Staff had received training in equality, diversity and inclusion. They demonstrated an understanding of the important of respecting people’s individual needs and preferences. Staff told us they always communicate with people to ensure people continued to be comfortable and happy with the care support they received.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and their relatives told us they understood they had rights and control over their care and support needs. A relative told us they had a member of staff who “Spoke too loudly” while on care visits. This issue was raised with the registered manager who ensured this staff member did not return to their home.

People told us staff gave them choices in relation to how they received their care and treatment. One relative said, “All of my [relative’s] needs are catered for.” A person told us, “[Staff try to help if I want anything special, they [will prepare] for me.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us there were views and wishes were listened to, and any concerns they raised would be acted upon quickly.People told us they normally have the same staff visit for most of their care visits.Staff told us they always communicated with people during care visits. They would monitor and notify the office of any changes or concerns as soon as possible. A member of staff said, “I would report [concerns] to my office, if it is a health concern, I would contact the GP or the District Nurse first.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they were treated well by the registered manager. They told us they were able to raise complaints, concerns or put forwards ideas without fear of reprisals. One staff member said, “We are able to raise complaints and concerns with office staff.

Staff told us they received regular supervisions where they were able to discuss any aspect of their employment. A staff member said, “Yes, my workplace promotes an inclusive and fair culture, by treating staff equally. Everyone is treated with dignity and respect.”

The provider ensured staff received relevant training to enable them to support people well. Refresher courses and competency checks ensured staff maintained the skill and ability to do their job well.