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Inspection Summary


Overall summary & rating

Good

Updated 29 April 2019

We carried out an announced comprehensive inspection at Park Grange Medical Centre on 4 April 2019 as part of our inspection programme. Park Grange Medical Centre was previously inspected on 2 May 2018 and was rated as good.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

We found that:

  • The practice provided care in an organised and effective manner that kept patients safe and protected them from avoidable harm.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care. Data taken from the NHS website showed that 90% of patients would recommend the practice to their family and friends. Patients could access care and treatment in a timely way.
  • The practice planned, organised, delivered and reviewed services to meet patients’ needs. There were clear responsibilities, roles and systems of accountability to support good governance and management.

We saw areas of outstanding practice:

  • We found that the continued use of innovative templates and the manipulation of the IT systems at the practice ensured that patients received safe and effective care. For example, the practice had responded to a Medicines and Healthcare Products Regulatory Agency (MHRA) alert for a specific medicine. If the clinician looked to prescribe the medicine, the template would alert the clinician, link to the alert and also link to the relevant patient information leaflet. A number of templates which had been developed at our last inspection had been updated in line with guidelines and shared with the staff team. The safe and innovative systems automatically pre-populated patient information, prompted clinicians to consider additional aspects of the person’s care and ensured that patient needs were met.
  • A general practice matrix was in place to ensure that all environmental and building maintenance checks were up to date and could be easily monitored. The matrix turned amber when checks were due. This comprehensive, detailed list of security measures included an ongoing review of fire, evacuation, infection prevention, risk assessments and contracts. We saw that all issues relating to the day to day management of a general practice had been considered and were being monitored closely.

Whilst we found no breaches of regulations, the provider should:

  • Continue to improve and encourage the uptake of cancer screening by patients registered with the practice, including cervical, breast and bowel cancer screening.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care


Inspection areas
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good