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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 11 September 2019

About the service

Brand Healthcare is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults. At the time of the inspection there were six people receiving personal care from the service.

People’s experience of using this service and what we found

Relatives of people using the service told us they were happy with the care and support provided. They told us they felt the service was safe. Systems were in place to protect people against the risk of abuse. Risk assessments were completed to identify and manage risks to keep people safe. People were supported to take their medicines and measures were in place to protect people from the spread of infection. There were enough staff available to meet people’s needs. Pre-employment checks had been carried out to ensure staff were suitable to support people.

The service carried out assessments of people’s needs prior to the provision of care and support to ensure they could meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had completed required training to perform their roles effectively and felt supported in their role. Staff supported people to eat and drink enough to meet their needs. The service worked with other agencies to promote people’s health, safety and wellbeing.

People received care and support from staff who were caring and compassionate. Staff treated people in a caring and respectful manner maintaining their dignity and encouraging independence. Staff knew people well and understood the importance of meeting their needs and preferences. People’s privacy and confidentiality were respected.

Support plans were person-centred and included the individual needs of people. Support plans were subject to review to ensure they accurately reflected peoples changing needs. Complaints procedures were in place and people and their relatives were provided with a copy of the procedure.

People and staff told us they found the registered manager and management team approachable and supportive. Systems were in place for quality assurance and quality monitoring to ensure people received high quality care.

Rating at last inspection and update

The last rating for this service was Requires Improvement (published 13 June 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 11 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 September 2019

The service was well-led.

Details are in our well-led findings below.