• Care Home
  • Care home

Stockton Lodge Care Home

Overall: Good read more about inspection ratings

Harrowgate Lane, Stockton On Tees, Cleveland, TS19 8HD (01642) 617335

Provided and run by:
Elysium Care Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 30 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Stockton Lodge Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Stockton Lodge Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 16 August 2022 and ended on 7 September 2022. We visited the service on 16 August 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with five people and six relatives about their experience of the care provided. We made observations around the service. We reviewed a range of records. This included four people's care records. We checked medicines stock and storage and reviewed medicines records. We spoke with six members of staff, including the registered manager, care staff, activities staff, and domestic staff.

Overall inspection

Good

Updated 30 September 2022

About the service

Stockton Lodge Care Home is a residential care home providing personal and nursing care to up to 42 people. The service provides support to adults, some of whom are living with dementia. At the time of our inspection there were 33 people using the service.

People’s experience of using this service and what we found

People we spoke with were happy living at Stockton Lodge and felt the staff took good care of them. One person told us, “I am very well cared for. I’ve liked being here. It’s safe.”

Medicines were managed safely. There were systems for ensuring people's safety, however we found some records did not include all necessary information. Following our feedback the registered manager made the necessary improvements straight away. There were enough staff to meet people’s needs and support them safely. The provider had systems and processes in place to protect people from the risk of abuse. The provider had appropriate measures in place to minimise the spread of infection. Lessons were learned following accidents and incidents.

Most people’s care records were up to date and accurate, however, records for those people at the home for a short stay needed to include more detail. The registered manager acted on this straight away. Staff demonstrated a good knowledge of the people they support and considered people’s communication needs when delivering care. People were able to maintain relationships with friends and relatives. Staff supported people to take part in a range of activities. The provider had a complaints procedure in place and any concerns were dealt with appropriately.

Staff felt supported in their roles and told us morale amongst the staff team was good. Staff, people using the service and their relatives told us the manager was approachable and all felt they could go to them with any concerns or ideas. The provider asked for feedback via surveys and questionnaires and action was taken in response to comments received. The registered manager was conducting regular audits and when issues were identified work was done to rectify them. The registered manager and staff liaised with external professionals to ensure people had access to the support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 20 August 2019)

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We carried out an unannounced inspection of this service on 9 September 2020. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and good governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Responsive and Well-led which contain those requirements.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Stockton Lodge Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.