14 February 2013
During a routine inspection
We noted from the three care files that we looked at, that people were offered support at a level which encouraged independence and ensured that their individual needs were met. People told us that the staff were friendly and courteous in their approach and were knowledgeable and confident in their roles.
We could see from records that people were encouraged to express their views and were involved in planning their care and making decisions about their care and support. The provider welcomed suggestions from people which could improve the service they provided. People told us that they felt able to approach the manager to discuss anything, and they were confident that swift action would be taken to resolve any issues they had.