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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 2 May 2018

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at The Old Church Surgery on 29 March 2018 following the relocation of the practice to its new premises.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

  • Staff involved and treated patients with compassion, kindness, dignity and respect.

  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Formalise guidance, policies and clinical pathways for the recognition and management of sepsis.

  • Consider ways to improve the uptake of bowel cancer screening amongst the practice’s patients.

  • Formalise systems for making sure the requirements of the duty of candour are met.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Inspection areas

Safe

Good

Updated 2 May 2018

Effective

Good

Updated 2 May 2018

Caring

Good

Updated 2 May 2018

Responsive

Good

Updated 2 May 2018

Well-led

Good

Updated 2 May 2018

Checks on specific services

People with long term conditions

Good

Updated 2 May 2018

Families, children and young people

Good

Updated 2 May 2018

Older people

Good

Updated 2 May 2018

Working age people (including those recently retired and students)

Good

Updated 2 May 2018

People experiencing poor mental health (including people with dementia)

Good

Updated 2 May 2018

People whose circumstances may make them vulnerable

Good

Updated 2 May 2018