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Direct Health (Preston) Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 4 December 2020

This report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the Covid-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the provider.

About the service

Direct Health Preston is a domiciliary care agency providing personal care and support to 91 people aged 18 and over at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People described staff as kind and caring and their support as good. They felt involved in their care and support. Care was personalised and people's differing needs were responded to.

People felt safe with staff members, who had been trained to protect people from the risks of abuse. The provider had systems in place to check the suitability of staff, who were trained, and checks were undertaken on their skills and competencies.

There was consistency in which staff supported people. Risk management plans were included in people's care plan which staff could refer to. People were supported with their prescribed medicines as needed by trained care staff.

Staff understood infection prevention and control measures and actions they should follow in line with COVID-19 pandemic guidance.

Staff followed professional healthcare guidance where this had been given. People were supported to access healthcare services if required.

Staff worked within the principles of the Mental Capacity Act 2005 and understood the importance of gaining consent from people. People were supported to have maximum control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

There were quality assurance systems in place to check the safety and quality of the services. Compliance checks were made by the provider and had identified where improvements were needed and these had been acted on.

Rating at last inspection

The last rating for this service was Good (report published 7 June 2018).

Why we inspected

This was a planned pilot virtual inspection. The report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the Covid-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the provider.

The pilot inspection considered the key questions of safe and well-led and provide a rating for those key questions. Only parts of the effective, caring and responsive key questions were considered, and therefore the ratings for these key questions are those awarded at the last inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Direct Health (Preston) on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 4 December 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 4 December 2020

At our last inspection we rated this key question as Good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to effective.

Caring

Good

Updated 4 December 2020

At our last inspection we rated this key question Good We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to caring.

Responsive

Good

Updated 4 December 2020

At our last inspection we rated this key question Good We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to caring.

Well-led

Good

Updated 4 December 2020

The service was well-led.

Details are in our well-Led findings below.