• Doctor
  • Urgent care service or mobile doctor

Archived: Woking Walk-in Centre

Overall: Good read more about inspection ratings

Woking Community Hospital, Heathside Road, Woking, Surrey, GU22 7HS (01483) 715911

Provided and run by:
Greenbrook Healthcare (Hounslow) Limited

All Inspections

24 May to 25 May

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Woking Walk-in Centre on 25 May 2018. This was the first time the service had been inspected.

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice