Archived: Weybridge Walk-in Centre

Updated 2 August 2018

Weybridge Walk-in Centre provides nurse led treatment room services for two local GP practices, which are co-located with this service. Previously the service provided a walk-in centre service. However, it ceased to provide walk-in centre services in July 2017, following a large fire that destroyed the primary care centre it was located in. The service is now located in a temporary modular clinical building on the site of the original primary care centre.

The service is provided in conjunction with Central Surrey Health. Staff working on this site are employed by Central Surrey Health but managed routinely by Greenbrook Healthcare. Across London and the home counties Greenbrook Healthcare also manages and operates three walk-in centres, eight urgent care centres, one GP practice, one GP out of hours service and an intermediate community response service.

The service is provided by 1 full time equivalent nurse supported by healthcare assistants and administration/reception staff. Clinical staff can be utilised from other Greenbrook sites and there is a bank of locum nurses.

The service provides a range of treatment room clinics, including wound care, leg ulcer and phlebotomy. They also offer ECGs and removal of clips and stitches.

The service is registered with CQC to provide the following regulated activities; treatment of disease, disorder and injury and diagnostic and screening procedures.

The service is an appointment only service open from 8am to 4pm Monday to Friday.

The service is registered with CQC to provide the following regulated activities; treatment of disease, disorder and injury and diagnostic and screening procedures.

The service is provided from:

22 Church Street

Weybridge

Surrey

KT13 8DY

Updated 2 August 2018

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Weybridge Walk-in Centre on 25 May 2018. This was the first time the service had been inspected.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice