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Archived: Carlisle Parade Dental Practice

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Reports


Inspection carried out on 31 July 2013

During a routine inspection

We spoke with four patients, both private and NHS. We also spoke with the dentist, the practice receptionist and the dental nurse.

Patients told us that they felt well informed and were happy with the care and treatment provided. They told us that they had been fully involved in making decisions about their care and treatment and knew the costs involved.

We reviewed the facilities and practice in relation to infection control. Patients told us the practice was clean and that staff washed their hands regularly. We reviewed the facilities and practice in relation to infection control. We found that risks associated with cross infection had not been fully assessed.

We looked at the systems and processes the practice had in place to respond to complaints. These demonstrated that suitable systems had been established to ensure complaints were dealt with appropriately.