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Baugh House Care Centre Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 23 June 2021

Baugh House is a ‘care home’ providing personal and nursing care to 32 people at the time of the inspection. The service can support up to 60 people. The care home accommodates people on two floors, a residential floor and a nursing floor. Baugh House was providing care to some people living with dementia.

People’s experience of using this service and what we found

People told us they felt safe. There were safeguarding policies and procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people’s care and support needs. Risks to people were assessed and staff were aware of the action to take to minimise risks where they had been identified. Staff were following advice and guidelines recommended by health care professionals. Medicines were managed safely. The service had procedures in place to reduce the risk and spread of infections and COVID 19.

People and their relatives had been consulted about their care and support needs. Assessments were carried out before people started using the service. People and their relatives knew how to make a complaint if they were unhappy with the service. There were procedures in place to make sure people had access to end of life care and support if it was required.

The provider took people, their relatives, staff and health care professional views into account through satisfaction surveys and feedback from these was used to improve the service. Relatives told us there had been improvements since the new manager started working at the home. Staff said they received good support from the new manager and staff moral had improved. The manager and staff worked with health and social care professionals to drive improvement and to deliver an effective service.

Rating at last inspection and update: The last rating for this service was requires improvement (published 30 July 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Caring, Responsive and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Baugh House Care Centre on our website at

Inspection areas



Updated 23 June 2021

The service was safe.

Details are in our safe findings below.



Updated 23 June 2021



Updated 23 June 2021

The service was caring.

Details are in our caring findings below.



Updated 23 June 2021

The service was responsive.

Details are in our responsive findings below.



Updated 23 June 2021

The service was well-led.

Details are in our well-Led findings below.