Ornate Healthcare Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before care began. Assessments included detailed information about health conditions, communication needs, mobility, nutrition, continence, personal preferences.

Assessments reflected when people were diagnosed with any health conditions, for example diabetes or Parkinson’s disease. Care plans contained information and instruction from health professionals about how best to manage specific health needs.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The staff team worked together in a collaborative way. Initial assessments were undertaken with people to gather information, understand their support needs and determine any desired outcomes. These were shared with staff in a clear and transparent way, so staff knew how best to support people.

Staff we spoke with all felt they gelled as a team and worked well together caring for people who used the service. They told us the on-call system was effective, and they were able to reach a senior member of staff when they needed to.

Staff understood the process of working with other services and could demonstrate examples of this. Professionals told us the service worked well involving people in the local community, resulting in better outcomes for people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People and their family members were confident that care staff would contact a doctor if they or their relatives were unwell. One person explained how care staff had called an ambulance when this was necessary.

People were consulted and involved; they were asked what was important to them and how they wanted to manage their health and wellbeing. Staff encouraged people to remain as independent as possible, with clear guidance also available on how best to support people.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Professionals we contacted outlined the ways the service achieved positive outcomes, sometimes where other providers had failed. One person with highly complex needs had previously experienced a number of different agencies, all unable to meet their needs. For the last four years carers had provided consistent, person‑centred support. A professional wrote, “Communication is consistent, respectful, and solution‑focused, and they work in partnership with me to ensure the best outcomes for the individuals we jointly support.”

The service also showed flexibility, for example when a care package needed to be increased due to additional moving and handling requirements. They had worked hard to meet a person’s needs who was not always compliant with personal care and a stakeholder said, “Credit to the management and carers for persevering and working hard to build a strong rapport and get positive outcomes for this individual.”

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.