- Homecare service
Ornate Healthcare Services
Assessment report published 29 April 2026
Contents
Ratings
Our view of the service
Dates of assessment: 11 February to 12 March 2026. Ornate Healthcare Homecare is a domiciliary care agency providing support to adults in their own homes. People had a variety of different health and social care needs. This inspection was prompted by the age of rating since our last inspection.
People received care that was safe and effective, and delivered in line with their needs and wishes. Staff were kind and compassionate and worked hard to ensure each person was treated as an individual, with respect and dignity. People told us they felt listened to and didn’t feel rushed by staff.
Care plans were detailed and person-centred. Risks were managed and where possible, positive risks were taken to promote good outcomes for people. Staff had a good knowledge of safeguarding and strong working relationship with external professionals had been established.
Staff were supported by a proactive registered manager who created an open and transparent culture where any areas of concern could be discussed and acted upon quickly. There was a drive for continuous improvement. Training was robust and innovative. A previous office location had been converted to replicate a person’s home and training sessions were held there and attended by staff.
Governance systems were robust and regular real-time checks were completed by office staff to ensure any issues were identified and rectified quickly. Workforce well-being was a priority at the service; the provider had introduced a range staff benefits to help maximise this. Feedback consistently told us that the registered manager and office team were approachable, kind and caring and this resulted in a confident staff team who worked hard to meet people’s needs.
People's experience of this service
People and their relatives told us how staff treated them with kindness and respect, providing good care and support. Comments from people included, “They’re very good, I would be totally lost without them”, “They know my likes and dislikes”, “They respect my privacy and always knock and call out before they come in” and “They’re very nice, lovely people; I do feel he’s safe.”
People were receiving effective, person-centred care from a compassionate staff team who worked hard in treating people as individuals. People were encouraged and supported by carers to undertake daily living skills; this enabled people to retain aspects of their independence for as long as possible.
When people were not happy for whatever reason people told us the service listened, apologised and worked to rectify things. People were treated with respect and staff ensured care was provided in a dignified way. People who were able were encouraged to access activities in the community; these significantly impacted on their health and wellbeing in a positive way.