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Autumn Vale Care Centre Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 14 August 2019

About the service

Autumn Vale Care Centre is a purpose-built residential care home providing personal and nursing care to 61 older people at the time of the inspection. The service can support up to 69 people. The home is split across four units providing care for people living with dementia, nursing needs and short stay care.

People’s experience of using this service and what we found

People felt safe with the care provided. One person said, “Here is so different, I feel safe because I don't have any worries. For the first time I feel that I don't have to worry about anything.” Staff knew how to keep people safe, and how to report concerns. There were enough staff to meet people’s needs. Risks to people’s safety and welfare were identified and responded to promptly to keep people safe from harm. People’s medicines were well managed, and they received them as prescribed. People lived in a clean environment that was well maintained.

Staff felt supported in their role, and further development of staff roles was being implemented. People enjoyed the meals provided to them and staff monitored people’s weight and fluid intake. The environment was pleasant with plenty of communal space for people to enjoy including garden areas. Items of interest were placed around the service which supported people living with dementia.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People were involved in planning their care and they, along with their relatives felt listened to.

People felt that care was delivered in a way that met their needs and preferences. People enjoyed the activities on offer and there were systems in place to help prevent people becoming isolated. People felt able to approach the management team if they had a concern and were assured this would be acted upon. Complaints were well managed, and feedback was sought through meetings and surveys.

Feedback about the registered manager and management team was positive. The registered manager had developed a culture in the home based upon an open and caring environment. Quality assurance systems were effective in ensuring the home was running how it should and people received a good service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The last rating for this service was requires improvement (published on 24 July 2018). We have used the previous rating to inform our planning and decisions about the rating at this inspection. At this inspection the service has improved its rating to Good in all KLOES.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 14 August 2019

The service was Good.

Details are in our Good findings below.



Updated 14 August 2019

The service was Effective.

Details are in our Effective findings below.



Updated 14 August 2019

The service was Caring.

Details are in our Caring findings below.



Updated 14 August 2019

The service was Responsive.

Details are in our Responsive findings below.



Updated 14 August 2019

The service was Well Led.

Details are in our Well Led findings below.