You are here

The provider of this service changed - see old profile

We are carrying out a review of quality at Heath Lodge. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 22 January 2021

Heath Lodge is a ‘care home’ that provides accommodation for up to 67 people. Rose Garden is a nine bed unit at the service which has been adapted for use as a designated care setting.

We found the following examples of good practice.

¿ The service was receiving professional visitors to the unit with robust infection control procedures in place. Visitors were received into the reception area on arrival where they were provided with guidance, personal protective equipment (PPE) and health screening was completed. Each visitor also had their temperature checked by staff on arrival.

¿ The service had planned steps to alleviate feelings of loneliness or isolation being experienced by people. The management team had prepared ways for people to maintain social contact with family and friends via technology and phone calls. ‘Window visits’ could also be facilitated to each bedroom, with robust infection prevention and control measures in place. ‘Smart’ TV’s had been fitted to each bedroom and in-house activities had been sourced to be gifted to people for use during their stay.

¿ Staff were provided with a designated preparation area on arrival to and departure from the unit. PPE donning and doffing stations were placed throughout the unit, with ample PPE supplies available. Robust techniques and systems for waste disposal and laundry management were in place.

¿ Risks to people and staff in relation to their health, safety and wellbeing had been thoroughly assessed. There was a comprehensive support package for staff in place which included provision of training, uniform and laundry service, regular support and supervision sessions, access to a wellbeing service and financial assistance should they become unwell.

¿ The provider had developed policies and procedures in response to the coronavirus pandemic. The management team had drafted guidance and information for staff with detailed safe systems of work for the unit. Daily checks and ‘walkarounds’, alongside regular infection prevention and control audits were in place.

We were assured that this service met good infection prevention and control guidelines as a designated care setting.

Inspection areas

Safe

Good

Updated 22 January 2021

Further information is in the detailed findings below.

Effective

Good

Updated 22 January 2021

Caring

Good

Updated 22 January 2021

Responsive

Good

Updated 22 January 2021

Well-led

Requires improvement

Updated 22 January 2021