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Inspection Summary


Overall summary & rating

Good

Updated 18 April 2018

This inspection took place on 13 and 14 March 2018 and was announced. Thames Care is a Domiciliary Care Agency, it provides personal care to people with a variety of needs living in their own homes. At the time of inspection the service was delivering personal care to fifty-two people living in their own homes.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People told us they felt safe. Staff received appropriate training in safeguarding and understood their responsibilities in relation to protecting people. The service had systems in place to notify the relevant authorities in the event of a safeguarding concern.

People had their needs assessed and received appropriate person centred care that was individualised to their specific needs. Staff were aware of their responsibilities to ensure people's rights were promoted. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People were supported by staff who were knowledgeable about their needs and provided support with compassion and kindness. People received high quality care that was personalised and met their needs effectively. People were treated with respect and their privacy and dignity were promoted.

Staff felt the management was very supportive and they had good communication. The service had quality assurance systems in place to monitor the running of the service and improve the quality of the service being delivered

We have made a recommendation that the provider review people’s communication needs in line with the Accessible Information Standard (AIS)

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 18 April 2018

The service remains Good

Effective

Good

Updated 18 April 2018

The service remains Good

Caring

Good

Updated 18 April 2018

The service remains Good

Responsive

Good

Updated 18 April 2018

The service remains Good

Well-led

Good

Updated 18 April 2018

The service remains Good