Nuffield Health - Farnham Also known as Nuffield Health Fitness & Wellbeing Centre Farnham

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support.

This is the first rated inspection for this service. At our last inspection in July 2018, we found the provider was providing effective care in accordance with the relevant regulations. This key question has been rated as good.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them. People completed an online self-assessment document which requested medical history information and included informed consent. The online self-assessment created an individual confidential portal for each person where they could access their health assessment and results. The online assessment included a mental health assessment which ensured patients who indicated they were experiencing suicidal thoughts were flagged to a doctor for an urgent telephone consultation.

Feedback from people using the service was positive. People felt involved in any assessment of their needs.

The provider assessed needs and delivered care in line with relevant and current evidence-based guidance and standards such as the National Institute for Health and Care Excellence (NICE) best practice guidelines. In addition, the provider had a training and continuing professional development programme in place for staff.

The service worked well across teams and services to support people. The service shared relevant information with the persons permission with other services. For example, when informing the persons own GP of any concerns.

The services we reviewed focused on providing a comprehensive picture of an individual’s health, covering key health concerns such as diabetes, heart health, cancer risk and emotional well-being. A range of staff supported people to manage their health and wellbeing by providing advice where this was relevant to the issue being discussed. Information available to people who used the service identified how lifestyle changes could support people live healthier. The provider processes, including initial test results and assessments, ensured people understood the benefits and risks.

All staff were actively involved in monitoring and improving quality and outcomes. Audits were carried to demonstrate quality improvement, and all relevant staff were involved to improve care and outcomes.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood and applied legislation relating to consent.