Manor View Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff were kind and caring in their interactions and responded to people in a timely way. There was a calm atmosphere in the home and members of staff took time to sit with people and engage in conversations. One person told us, “[The care home] is lovely. I am happy with the food and the staff are kind. I like to spend time in my room.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The staff team knew people well and were aware of their likes and dislikes.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People accessed the community with family and friends. One person went into Doncaster with their friend and another person told us about when their friend visited them, they sat in the garden 'putting the world to rights.’

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff ensured people were comfortable and responded to them appropriately when they required support. People cared for in bed were frequently checked on by staff, in line with their care plans.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff appeared happy in their roles and were able to speak to the management team about any concerns they had.