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Ernehale Lodge Care Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 6 January 2020

About the service

Ernehale Lodge Care Home is residential care home which provides accommodation for up to 30 people who require nursing or personal care. At the time of the inspection 14 people were living at the home.

People’s experience of using this service:

Since our last inspection improvements had been made in all areas where we had highlighted significant concerns to people’s health and safety.

Improvements had been made to the way risks associated with people’s care were assessed and acted on. People were now provided with safe care and treatment. People were now protected from the risk of avoidable harm and abuse. The provider ensured the relevant authorities were now informed of all incidents that could affect people’s safety. People told us they felt safe with staff. There were enough staff to support people safely. The risk of the spread of infection was now safely managed. The provider had systems in place to help staff to learn from mistakes. People’s medicines were safely managed.

People were now supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received care in line with their assessed needs. Staff were well trained and felt supported to carry out their role effectively. People received the support they needed to maintain a healthy diet. People had access to other health and social care agencies where needed. The home was well-maintained and adapted to support people living with dementia or disability.

People praised the approach of staff. They liked them and had formed positive relationships with them. People and staff commented on an improved atmosphere at the home. Our observations supported this. People were treated with dignity and respect and their independence was supported and encouraged. People felt able to give their views and they would be acted on.

People now received care and treatment in accordance with their likes, dislikes and preferences. Care records were improved and provided staff with person-centred information which enabled them to care for people in their preferred way. Activity provision had improved and people no longer felt socially isolated. Efforts had been made to provide people with information in formats they could understand. People felt staff responded to complaints or concerns raised. The complaints procedure did not contain the correct details of who could investigate complaints if they were not satisfied with the outcome. End of life care was provided where required. Efforts were being made to ensure that all people had the opportunity to have their wishes recorded.

Significant improvements had been made in the way the home was managed. Quality assurance processes had improved since our last inspection. The registered manager and provider now worked together to identify and act on risks to people and the environment. We had confidence that these improvements were sustainable.

The registered manager had been in place for almost twelve months; people and staff commented on the positive impact they had had on the home. Our observations supported this. The registered manager and provider had a good knowledge of the regulatory requirement to report concerns to the CQC and had improved the reporting process. People’s views about the quality of the service provided were requested and acted on to aid continual improvement and development.

Rating at last inspection and update:

The last rating for this service was inadequate (published 10 July 2019). The service’s rating has now changed to good.

This service has been in Special Measures since 17 December 2019. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

This inspection was carr

Inspection areas

Safe

Good

Updated 6 January 2020

The service was safe.

Details are in our Safe findings below

Effective

Good

Updated 6 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 6 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 6 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 6 January 2020

The service was well-led.

Details are in our well-led findings below.