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Archived: PSA Home Care

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 6 February 2014

During a routine inspection

Our aim is to speak with a representative proportion of people who use the service. We spoke to three people who used the service or their relatives. Everyone told us that they would recommend the service to other people. One person said, “I would definitely recommend them because of the quality of care, companionship, communication and because they are very prompt and efficient”.

People said that staff respected their or their relatives privacy and dignity, involved them in their care and treatment plans and helped them to maintain their independence.

People said that staff met their or their relatives’ individual needs, and carried out the support tasks contained in their plan of care as well as providing companionship. One person told us, “We have confidence that Mum is being well looked after”.

The agency did not have clear written guidance setting out how staff should report any concerns about a person’s well-being, but staff demonstrated that they knew the correct action to take. People said that they felt safe when they or their relative were being supported by the agency. One person told us, “He is in safe hands. He is very fortunate”.

People said that staff had the right skills and staff had received training in key areas in relation to their role.

The agency manager kept in regular contact with people who used the service and their relatives, to ensure that people were receiving the level of care that they needed.

Inspection carried out on 19 December 2012

During a routine inspection

We visited the offices of the agency and spent time with the manager. We looked at care records for people who used the service and staff files. We looked at the policies and procedures that the service had in place and spoke to staff about their roles.

We spoke with people who used the service and gathered their views on the care that they received. They spoke highly of the service and were happy with the staff and the care that they received. One person told us “We have good communication with the service and they are very adaptable”.

Staff received appropriate training that was relevant to the needs of people who used the service and staff felt supported by their manager.