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Archived: PSA Home Care

This service was previously registered at a different address - see old profile

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Inspection report

Date of Inspection: 6 February 2014
Date of Publication: 8 March 2014
Inspection Report published 08 March 2014 PDF | 85.33 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 February 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual plan of care.

We saw that assessments had been made of the needs of people who used the service, before a service was provided by the agency. Assessments included information about people’s mobility, nutrition, communication, personal care and medical history. We looked at an assessment of a person who had yet to be provided with a personal care service. We saw that this assessment had been undertaken when the person was in hospital and contained detailed information about this person’s health, mobility and personal care needs. The agency manager explained that as this person’s needs had changed recently, a further visit would be made to this person before they were provided with staff support. One person told us how staff had immediately responded and adapted their support due to the changing needs of their relative. This meant that the agency ensured that it kept up to date with people’s changing needs to ensure that they provided the right level of care and support.

Assessments of people’s needs were used as the basis for developing a plan of care for each person who used the service. We looked at two plans of care and found that they contained information about people’s health, social and personal care needs. Plans had been individually tailored to the needs of the person using the service and contained clear guidance for staff to follow about what support people required. Records showed and staff confirmed that the agency supported people to attend medical appointments when requested. This meant that the agency supported people to receive advice and treatment from health care professionals.

Assessments of any potential risks had been undertaken including risks in the environment and in relation to people’s mobility. Where potential risks had been identified, a written plan of action was in place to reduce the impact of the risk of the person using the service. For example, for people who were at risk of falling, any equipment and staff support that they required had been identified. This meant that people’s needs had been identified and any risks had been minimised to ensure that they received safe care.

People told us that they or their relative were supported by a regular team of staff, who were punctual, reliable, polite and courteous. They said that staff undertook all the tasks that were expected of them and that they provided companionship. Relatives told us that they were kept up to date with any changes in a person’s needs, including any specific health needs. Staff that we spoke to demonstrated that they knew the individual needs of the people in their care. People who used the service said that the care that was provided was appropriate to their needs. One person told us, “They have rescued me from a pit of despair, as was in hospital five days”, another person told us, “We have confidence that Mum is being well looked after”. This meant that people were supported by staff who met their individual needs.